Privacy Policy

At Telara Group, discretion is not optional , it is foundational.


As a private luxury real estate advisory and property marketing firm, we handle personal and transaction data with the highest level of confidentiality, security, and regulatory compliance.

This Privacy Policy explains how we collect, use, store, and safeguard your information in accordance with the Kenya Data Protection Act (2019) and global best practice standards

1. Legal Framework

Telara Group processes personal data in compliance with:

  • The Kenya Data Protection Act (2019)

  • Applicable regulatory requirements

  • International best practice data protection standards

We are committed to lawful, fair, and transparent data processing.

2. Information We Collect

2.1 Identification & Contact Information

  • Full name

  • Phone number

  • Email address

  • Physical address (where required)

2.2 Transaction & Qualification Information

  • Employment details

  • Proof of funds documentation

  • Property preferences

  • Leasing or management requirements

  • AML/KYC documentation where legally required

2.3 Website Usage Information

  • Device type and browser

  • IP address

  • Pages visited

  • Interaction data via cookies and analytics

3. Purpose of Processing

Your data may be processed for:

  • Property transaction facilitation

  • Tenant screening and qualification

  • AML/KYC compliance requirements

  • Contract preparation and execution

  • Communication and consultation scheduling

  • Secure digital platform or portal functionality

  • Improving website performance and service delivery

We do not sell personal data.

4. Legal Basis for Processing

Processing is undertaken under one or more of the following lawful bases:

  • Contractual necessity

  • Legal obligation

  • Legitimate business interest

  • Explicit consent

5. Data Sharing

We may share relevant information strictly where necessary with:

  • Advocates and legal advisors

  • Financial institutions

  • Regulatory authorities

  • Compliance screening providers

  • Secure technology and hosting partners

All third-party partners are bound by confidentiality and data protection obligations.

6. Data Security

We implement appropriate technical and organisational safeguards, including:

  • Encrypted data storage

  • Secure transmission protocols

  • Role-based access controls

  • System monitoring and risk management procedures

While no system can guarantee absolute security, we continuously maintain high protection standards.

7. Data Retention

Personal data is retained only as long as necessary to:

  • Fulfil contractual obligations

  • Meet regulatory or compliance requirements

  • Resolve disputes

  • Maintain required records

Once no longer required, data is securely deleted or anonymised.

8. Data Subject Rights

Under applicable law, you may:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion (where legally permissible)

  • Withdraw consent (where applicable)

Requests may be submitted using the contact details below.

9. Cookies & Analytics

We use:

  • Essential cookies

  • Performance cookies

  • Analytics cookies

Cookies improve site performance and user experience.
Users may disable cookies through browser settings; however, certain features may be limited.

10. Digital Transactions & Electronic Signatures

Where applicable, Telara may facilitate legally binding electronic signatures via approved platforms such as DocuSign or equivalent

By signing electronically, parties consent to transact and retain records in digital format.

11. International Data Transfers

As Telara expands across jurisdictions, data may be processed outside Kenya.
Where this occurs, appropriate safeguards are implemented to maintain compliance and security standards.

12. Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be reflected by a revised “Effective Date” on this page.

13. Contact Information

For privacy-related enquiries or data requests:

Telara Group
Email: Hello@telaragroup.org
Jurisdiction: Republic of Kenya

Contact Us